Have you heard of a digital loyalty program?
Businesses nowadays are looking for ways to attract their customers to be loyal to their brand. Sustaining customer loyalty will always be a part of every businesses’ strategy.But do you know that there are better ways to launch your loyalty program? One of that is to keep up with digitalization.
Digitalization is the integration of digital technologies into everyday life by the digitization of everything that can be digitized. The literal meaning of digitalization gives a concrete idea of a technology dependent world. To retain their customer’s loyalty, Businesses are now looking to introduce new options to appeal to digitally savvy customers.
In our earlier post, we have stressed the importance of launching a loyalty program.
Based on a study, 8 out of 10 customers are more likely to buy in a store that offers a loyalty program.
Around 57% of the respondents say that saving money is the primary reason why they join a loyalty program. This strategy makes the business grow exponentially.
But the question now is, how would you attract your digitally savvy customers?
The answer is simple…
Digital Loyalty Program
Digital Loyalty programs are structured marketing efforts that reward buying customers to be loyal to the brand by launching campaigns which is potentially beneficial to the customer and the business.
Reward-based programs boost over 3.3 billion memberships. Consumers obviously find these programs beneficial, but as technology evolves and business infrastructure moves online, brands must revamp old loyalty memberships to attract and engage customers.
Companies nowadays are adapting to how customers interact and leveraging the digital world is one.
Who are using Digital Loyalty Programs?
For the world-famous Coffee shop brand, Starbucks, integrating customer experience to the loyalty program is their top priority.
“By integrating mobile loyalty, payment, and in-store digital experiences, we are creating game changing technologies and experiences
for our customers, and the opportunity to introduce new lines of business for our company” – Starbucks CEO Howard Schultz
Their strategy is to integrate “My Starbucks Rewards” program with the Starbucks mobile payments app.
This allowed their loyal customers to earn and redeem reward points directly from mobile devices.
With over 12 million active members worldwide, this strategy accounted for 7 million transactions per week.
The seamless integration between the Starbucks mobile app and the loyalty program paved the way to more transactions and sales for the brand
What are the advantages of launching a Digital Loyalty Program?
Increase in repeat customers.
In our recent post, we shared that loyalty programs increases repeat customers. In fact, A study by BIA/Kelsey and Manta found that a repeat customer spends 67 percent more than a new one.
2. It is cost-effective.
Many loyalty programs geared to small businesses cost very little. Omnirio actually offers a loyalty program for an impressive P49 per day.
This would give an equal opportunity for MSMEs to launch their own program.
3. It puts you ahead of the competition
By launching a digital loyalty program, it would help you reach your digital savvy customers would eventually be your edge over your customers.
It’s easy for customers, they always carry their cell phone
By Launching a digital loyalty program your customers do not need to carry the card with them every time. With so many loyalty programs, its difficult for consumers to keep track of all their loyalty cards. By launching a digital loyalty program all your customer needs are their mobile number or mobile itself. Reach out to Omnirio to learn more about such loyalty programs.
Make customer experience be on top of your priority. A happy customer is a repeat customer.