
Aside from driving purchase decisions, here’s a few more reasons why investing in loyalty programs may be one of the best decisions you can make for your brand:
- Increasing your customer retention by 5% can increase your overall business profit by 125% (Bain and Company)
- Companies which make customer retention as their priority generates 60% higher profits than their competitors (Gartner)
- 37.5% of consumers are more interested in rewards than discounts (Captain Up)
- Loyalty program members spend 5-20% more on your products and services than the non-members (Annex Cloud)
- Customer acquisition is 7x more expensive than customer retention (Incentive Solutions)
- Loyal customers are worth upto 10x as much as their first product or service purchase (White House Office of Consumer Affairs)
- 62% of young consumers note that good brand engagement is key to their brand loyalty (Elite Daily)
- 73% of consumers are most likely to recommend your brand if they belong to your loyalty program (Bond)
- 75% of consumers are going to make another purchase after receiving an incentive (Wirecard)
- 79% of consumers say that they are most likely to continue buying from a brand if they belong to its loyalty program (Bond)
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