Omnirio’s omnichannel platform helped Euro Rich transition its business successfully during the pandemic, allowing the team to streamline their operations and manage their growing e-commerce stores with ease!
– At least 30% faster order processing
– Consistent SLA fulfillment
– 70% reduction in order cancellations
About Euro Rich
Euro Rich Foodtrade Corp. started out as a dream to bring authentic European cuisine and make it accessible to the Philippine market. Upon starting, the demand for European products in the local scene proved greater than expected – Euro Rich knew that it had to quickly expand into the e-commerce space in order to meet their customers where they are.
The growth of the business also coincided with the advent of the pandemic, giving the brand another sign that they should penetrate the online retail market. However, their primary problem arose after having opened several e-commerce webstores – managing a large number of SKUs from a variety of webstores in different marketplaces (eg. Shopee, Lazada, or Shopify) proved to be more difficult than anticipated. The possibility of overstocking & understocking items were likely, and the team spent too much time manually reconciling their inventory in each webstore.
Seeing the opportunities that omnichannel retail could open for Euro Rich, they found out about us [Omnirio] and how our platform can provide them the seamless inventory and order management systems that they were looking for.
Omnirio’s plug & play nature made it easier for Euro Rich to get started because the platform comes with a large variety of integrations. This reduced the time and effort required by Euro Rich to transition from their manual operations into Omnirio’s automated & real-time synchronization.
Through Omnirio’s Inventory Management System, Euro Rich was able to connect their inventory across all their e-commerce platforms, helping them update stock quantities and check item details in one place. Also, the platform’s inventory automations allowed Euro Rich to eliminate instances of underselling or overselling.
On the other hand, with Omnirio’s Order Management System, Euro Rich could track order progress in real-time, and fulfill each order at the quickest rate so that shipping costs are minimized.
Growing Their Business During the Pandemic
Through Omnirio, Euro Rich was able to connect their e-commerce web stores in online marketplaces such as Shopee & Lazada, in order to centralize their inventory in one platform. By having streamlined their inventory operations, they were able to reduce manual processing time by over 30%.
Having a centralized inventory management system also helped Euro Rich eliminate instances of over/understocking, making sure that their item stocks are always reflected accurately. Euro Rich’s consumers are now assured that products found in their online stores are updated in real-time and can be purchased without the hassles of needing to cancel their orders due to stock inaccuracies.
This allowed Euro Rich to provide a more credible shopping experiences to their customers by making sure that each transaction is correct and without issue. On the operational side of things, Euro Rich has been able to manage all their stores without expending too much time and effort due to manual processing. Since the daily operational workload has been reduced by Omnirio, they’ve been able to successfully re-allocate their resources to focus on marketing and sales in order to grow the brand.
“We were constantly looking for ways to expand our reach & grow our company, and we realized that we needed to digitize our company in order to reach more people. Thanks to Omnirio, we were able to centralize our inventory, which helped speed up our operations by at least 30%!”, said Eisen Dy, E-commerce Head of Euro Rich.
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