What is Omnichannel Commerce?
Omnichannel commerce is a cross-channel business strategy that is used by businesses to improve their user experience and drive better relationships with their audience across points of contact.
Here’s how Omnichannel Commerce help business
7.5%
Increase in year on year cost per customer contact
9.5%
Increase in year on year annual revenue
30%
Increase in customer lifetime value
56%
Higher customer retention
Discover the Omnirio Approach For
OMNIRIO FOR
FMCG
Experience D2C benefits with our omnichannel solution! Maintain your margin and engage with your end-consumers at a personalized level.
FMCG: Operations
Easily manage your online & offline operations all in one platform
Take your business online
Build your own brand.com eCommerce website
Sell On All The Marketplaces
Sell hassle free on Lazada, Shopee, Zalora and other leading marketplaces through a single platform
Curbside Pickup
Sell hassle free on Lazada, Shopee, Zalora and other leading marketplaces through a single platform
Shipping Carrier Integrations
Print airway bills through Omnirio and use our partner services for shipping your orders to your customers directly
Smart Order Management
Let the system assign orders to the right locations for your team to prepare and deliver quickly providing a great customer experience
Smart Inventory Management
Easily monitor your inventory and stock levels for each SKU across all locations. Let the software guide you to make sure you have the right inventory levels and skus across all your retail stores and warehouses
Fleet Management System
If you have your own fleet, use Omnirio’s fleet management add-on for tracking all your riders and their performance and track their status and keep customers in the loop
Intelligent Dashboard
Monitor your daily, weekly, monthly and yearly growth across all locations in one dashboard and monitor your highest performing or lowest performing locations
FMCG: Customer Experience
Delight your customers with loyalty and reward programs, and set-up automated and personalised messaging so you can keep your customers engaged with your latest updates!
Customer Profiles
Maintain your customer database in one platform. Monitor their purchase transactions, purchasing behaviour, know your most loyal customers and easily connect with them.
Loyalty Program
Launch your own Loyalty program or extend your existing loyalty program to your online customers. Your rules, your program all powered by Omnirio
Rewards Program
Delight your customers with your own Rewards program!
F&B: Marketing Automations
Keep your customers engaged and keep bringing them back through automated and personalised messaging so you can increase your customer retention
Automated Marketing Campaigns
- Welcome 1st time Customers
- Loyalty sign-ups and tier upgrades
- Birthday greetings and promos
- Seasonal and holiday greetings
- eCommerce cart abandonment
- Win back dormant customers
Automated Marketing Campaigns
- Design your own email and sms templates
- Add HTML components to your emails and optimize it on both mobile or desktop views
- Personalise sms and emails to each of your customers
- Add your customers in any marketing campaign
