Infinite Digital Hub

Manually managing thousands of SKUs across different e-commerce stores proved to be a continuous challenge for the brand before they switched to an omnichannel platform, but with Omnirio, Infinite Digital Hub was able to simplify their operations and drive team efficiency.

Growth Metrics:

• Fulfillment rate increased to 99.73%
• Inventory update processing time reduced by 78%
• Live inventory accuracy increased by 15%

About Infinite Digital Hub

Infinite Digital Hub aims to provide an extensive selection of international and homegrown brands of computer products, IT accessories, and car accessories.For the brand, however, quality of service is just as important as quality of product.

The Infinite Digital Hub team believes that retail experiences are made better when a customer visits a one stop shop for all their needs. Because of this, the brand focuses on making a diverse product line accessible to all customers, while simultaneously targeting different markets through different storefronts in order to be competitive in the digital retail space.

Dealing With Manual Operations

As the brand grew in size, the team had to manage several thousands of SKUs manually, making it difficult for them to allocate resources efficiently. Inventory processing was taking more manpower and time than needed, and a key problem the brand faced was the instances of overstocking and missed sales due to the manual allocation of stocks for each storefront.

Looking For Solutions

In late 2020, the Infinite Digital Hub team chanced on a social media group posting featuring our omnichannel platform. Excited by the prospects that Omnirio could solve the team’s inventory management problems, the team explored the system and onboarded quickly after seeing that it instantly streamlined their processes.

Driving Team Efficiency

"With Omnirio, updating and monitoring inventory is certainly easier now", says Andrea Chua, Head of Digital Operations. "We have avoided issues that arise out of manual allocation and as a result, our available stock levels better reflect actual inventory.""

Since they only need one platform to manage several storefronts, the team spends less time and effort updating and monitoring their item stock levels.

"Having one dashboard to provide an overview of the inventory status of each of our SKUs has helped greatly spot where we can improve to better our internal systems”, explains Andrea.

Now much more acquainted with the system, the Infinite Digital Hub team has been delivering top-notch customer service through a consistent shopping experience, all while helping the team gain enough time to be able to distribute their efforts into other areas of the business