Careers

Role & Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.
• Establish Customer Support Practice.
• Provide Technical and Product Support
• Enhances Customer training

Minimum Qualifications :

• 3-5+ years of experience in Customer Success role.
• SaaS and E-commerce experience is good.
• Hands on experience in channel & operations management.
• Experience in Philippines market is good.
• Ability to work with the global team in different geographies, cultures, and time zones to solve customer problems and escalate as necessary
• Hands on experience in some CRM tools.
• Good experience in Customer success, consulting, business development or any sales role.
• Hands on experience in Project Management.
• Ability to handle contract management.
• Proficiency in Customer Retention and deliver customer success.